What is a managed service provider (MSP)?
A managed service provider (MSP) takes ongoing responsibility for your IT (support, devices, security, backup and vendors) for a predictable monthly fee, instead of charging only when something breaks.
Our managed stack
What we run for you
| Need | Platform | What you get |
|---|---|---|
| Remote support | AnyDesk | Fast, secure, audited remote access to staff devices |
| Ticketing & workflows | ServiceNow | Tracked requests, approvals, onboarding and offboarding flows, SLA reporting |
| Email, files & meetings | Google Workspace, Zoom | Admin, security, user lifecycle |
| Perimeter & web | Cloudflare | DNS, DDoS/WAF protection, zero-trust access |
| Storage & backup | Synology + cloud copy | Local storage with offsite backup and restore tests |
| Desktops from anywhere | AWS WorkSpaces | Secure cloud desktops for remote or contract staff |
| Devices | Major-brand laptops | Supplied, configured, managed, replaced |
What's included
What a managed plan covers
- Helpdesk with response targets
- Device patching and security
- User onboarding/offboarding
- Backup monitoring and restore tests
- Network and Wi-Fi
- Vendor management
- Quarterly review with a technology roadmap
Compare
MSP, in-house hire or freelancer
| Row | MSP | In-house hire | Freelancer |
|---|---|---|---|
| Cost | Predictable monthly | Salary + CPF + leave gaps | Cheap until it isn't |
| Coverage | A team; cover when someone's away | One person | One person |
| Strategy | Quarterly roadmap | Depends on hire | Rare |
| Best for | 10 to 150 staff | 150+ staff or complex IT | Tiny teams, one-offs |
Questions
Frequently asked questions
How much does an MSP cost in Singapore?
Pricing is usually per user or per device per month, depending on scope and response times.
Can you support remote or hybrid staff?
Yes. Device management and helpdesk are location-independent.
We already have one IT person. Can you help?
Yes. We can co-manage: helpdesk overflow, security and projects.
Explore further
What would make your business easier to run?
You don't need to know what you need. Tell us what takes too much time or keeps going wrong. We'll help work out whether it should be simplified, connected, managed or built.